TESTIMONIALS

Browse through our testimonials below to check the feedback from our clients.

I love my new kitchen! Every stage from the design to the completion of the installation was done efficiently with attention to detail. The quality of workmanship by all those involved was excellent and professional. I can heartily recommend ‘Better Bathrooms & Kitchens’. In my experience it is the best!

Grace

We had a 20 year old bathroom, a cramped European style laundry and no linen or broom cupboard – all located in the one area. It was time for a major revamp. Following a disappointing approach from one renovation company, we contacted BBK for a consultation. Garrett came and quickly came up with a creative approach that exceeded our expectations. Following the initial estimate, we decided to proceed with the work. The technical drawings were completed competently by Andrew who maintained very effective and clear communication with us during the process.

The building work then commenced very ably led by another Andrew who was not only very efficient but also very mindful of checking with us how we wanted things done, such as, location of towel rails, etc. Andrew, along with all the other tradespeople, were all courteous and respectful of our home and always left a tidy site at the end of each day. Being quite an extensive project, there was an occasional hiccough but, most importantly, these were addressed and rectified immediately by Garrett and his team.

The end result has been fantastic. We now have a beautiful bathroom, a terrific laundry and, best of all, stacks of storage which, given the thought and high quality work that has gone into them, will last a further 20 years.

Liz and Bill

A big thank you to the team at Better Bathrooms & Kitchens for the major bathroom and laundry renovation they did for us. From the initial visit, to the drawings and quotation, through to the actual building process the staff and tradesmen were at all times professional and courteous but equally as important good at their trade. We are very satisfied with the end result which has added greatly to the appearance and value of the property. We would certainly have no problem recommending them to our friends and family.

Paul and Jenny

Having used BBK for firstly a bathroom/laundry/study and then a kitchen renovation we have found enduring satisfaction from their work. From the design to completion and review the projects were efficiently managed. Problems were addressed promptly and changes easily negotiated. The designer was through, patient and expert, the manager readily contactable, reliable and demanding of high standards and the tradespeople (up to 17) accomplished and considerate. Both renovations were completed by the deadlines.

Peter and Janet

From start to finish our experience with BBK was a very positive one! The planning stage with Garrett was given considerable time so that we were able to make informed decisions regarding design and materials. We made many changes throughout this process and when our plans were finalised we were very happy with decisions made. Garrett’s knowledge and expertise were invaluable throughout this process as he came up with some terrific solutions to our problem areas. Throughout the build, which included all wet areas/kitchen and internal structural work, we were kept well informed and all efforts were made to inconvenience us as little as possible so that we were able to remain in our home throughout the 4 month process. Glen, our supervising builder was on site everyday and maintained high standards in his work and that of all other trades. He ensured that our home was left neat and tidy at the end of each day. On the couple of occasions I was dissatisfied by the work done by a trade, my concerns were addressed immediately and rectified to the satisfaction of all. I would not hesitate in recommending BBK to anyone interest in updating their property.

Anne and Michael

I would like to say a very sincere thank you to Garrett and all the staff at Better Bathrooms & Kitchens. Everyone I spoke to at the showroom were always friendly and helpful. All of the tradesmen who worked on my bathroom were also very friendly and efficient. They always willingly answered my questions, no matter how basic they were. I am so happy with my beautifully renovated bathroom. I would highly recommend Better Bathrooms & Kitchens if you want quality workmanship.

Neil

We found Better Bathrooms & Kitchens very easy to deal with – from the design process right through to the final stages. Work was completed promptly and to a very high standard. All of our additional requests and queries were accommodated without any trouble. Our small bathroom/laundry area has been transformed into a modern stylish space and we are very happy with the outcome.

Suzanne, Ann & George

Extremely happy with our new kitchen and laundry. From the outset we found the Better Bathrooms and Kitchens team to be very professional and the whole process was incredibly smooth. All the tradesmen were reliable, friendly and professional. Nothing was too much trouble and the quality and finish is outstanding. The end result is a great looking more spacious kitchen and laundry. We are extremely happy with Better Bathrooms and Kitchens, highly recommend them.

Mary and Scott

To the team at “Better Bathrooms and Kitchens”, Thank you all for the wonderful job you have done renovating my very small ensuite. It has been transformed into something quite wonderful. My first point of contact was with your designer Karen, she was able to guide and advise the best path forward in transforming the space. Her expertise and help with choosing fittings, from tiles, to vanity, shower and tap ware that will last a lifetime, was invaluable. The work commenced exactly on time, and throughout I was kept informed by Luke so I knew what was happening each day. Garrett was also very customer centric, and kept in touch throughout the project. Thank you also to Carolyn who ensured all fittings and materials were delivered on time for the commencement of the project. After only 3 short weeks the project was completed to a very high standard, and I am thrilled with the result. The tradies always turned up on time and were very polite, the tiler even worked his magic over a weekend. In a time where customer service can often seem to be a thing of the past, you have all certainly dispelled that myth. I have absolutely no hesitation in recommending Better Bathroom & Kitchens to anybody seeking to transform their Bathroom into a space of function and beauty.

Thank you again

Fiona

I am emailing you with a very overdue “thank you” for our bathroom. Not only is it beautiful and luxurious, but it’s practical too. We are so grateful for the advice given and hard work undertaken to achieve such a great room. We really do love it and I spend a lot of time in there! For someone who hates housework, I have found the one room I actually enjoy cleaning. Please pass on our appreciation and gratitude to all the tradies. The quality of their work really shines through. And they were all lovely lads too!

Shauna and David

Dear Garrett

We want to thank you for all the work and imagination you dedicated to our kitchen. The space efficient design has enabled us to fit all our services while opening up the room and creating a beautiful cooking has reached new heights of bravery in the new environment, and Demetra has a new favourite place to spend the mornings.

All the best,

Tamara & Demetra

Our renovation project began as a conventional kitchen rebuild but soon developed into something more grand as Garrett and Karen helped us explore our ideas. The initial consultation and design process was conducted in a way which enabled our vision to evolve well beyond our original concept. With the plan in place, the final bonus was to have Jarrod project manage the tradies and achieve a quality result on time. Thank you Better Bathrooms and Kitchens for delivering a new lifestyle.

Keith & Ingrid

We are delighted with our renovation at Ascot Vale. Better Bathrooms and Kitchens came when Garrett said they would. Their guys did a great job, we have no complaints. The job was finished on time and there was no mess to clean up. We would have no hesitation to use Better Bathrooms and Kitchens again. Many Thanks.

Keith & Gail

We are thrilled with our new bathroom and have been most impressed with the BBK team. The initial discussions and quotations were thorough and detailed. The designer, listened and understood what we were hoping for and drew up a great design layout and selected fittings and fixtures to enhance the design. The builder was fabulous, a true craftsman, worked hard to repair the floor and prepare surfaces for tilers and plumbers. All the tradesmen were polite, friendly and trustworthy. They came when expected and cleaned up as they went. We would recommend the company to people wishing true quality and innovative design.

Marta & Steve

Our experience with Better Bathrooms and Kitchens has been quite outstanding. During the planning process they provided excellent advice in regards to both practical and aesthetic aspects of our bathroom renovation. They were very generous with their time, extremely patient and always attended to our needs and aims.

All the staff that we encountered during the renovation process were first class professionals in their field and clearly saw our total satisfaction as their top priority. Throughout the process we felt that they has a real enthusiasm and pride in producing an end product that we would all be proud of – and they certainly did produce that.

We are absolutely delighted with our new and wonderful bathroom.

Tony & Margaret

Dear Garrett

We just wanted to say how much we are enjoying our renovated bathroom and kitchen – along with a number of other updates, fixes and adjustments we requested along the way eg built in wardrobes.

It looks amazing and the number of people who visit us are amazed by the design, layout, attention detail and quality. “It’s something out of a vogue magazine” – is mentioned on many occasions.

Working with you and your team was seamless, and combined with your attention to detail, the skills and attention by your team – I think we had the dream renovation.

Prior to us renovating – everyone shared their horror stories, about delays, over budget, lack of professionalism– you name it, it was mentioned, we were both very nervous.

However you put both of us at ease right from the start and we look forward to working with you on our next project.

Susan & Gianni

We were happy to return to Better Bathrooms to update our master bedroom, as they had previously done a great job on bringing our bathrooms into the 21st century. Garrett was fantastic at suggesting ideas and incorporating our practical needs so we now have a relaxed sanctuary in a beautiful contemporary setting, which we expect to enjoy for many years to come.

As with any building process, there were small problems encountered along the way, but these were dealt with quickly and professionally to our satisfaction. Garrett is extremely approachable in dealing with any problems.

In general, the tradespeople were reliable, polite, obliging and careful.

We are satisfied customers who would be happy to recommend Better Bathrooms to those considering renovations.

Alyson

Garrett has arranged a kitchen and two bathroom renovations for us over the years and after the first bathroom renovation we didn’t bother to consider any other company. We would often try to get quotes from other companies to ensure BBK were competitive and this was always the case. We would always choose BBK based on the hassle free, nothing is too much trouble attitude of all the staff.

Garrett’s knowledge of products available and suggestions for design, as well as the professional team of builders make better bathrooms and kitchens an excellent company to deal with.

Karen

At the start of the year I decided to renovate both my bathroom and kitchen. After many tries in visiting well advertising kitchen places I rang a friend who was in the middle of having her kitchen renovated by BBK. A phone call I will never regret.

I walked into the BBK show rooms and was greeted by Kate saying to her something like “I want to renovate my kitchen and bathroom for my old age and reminded her that housework was not my No1 priority”. Away we went. I was not very fussy but I wanted the renovation to be practicable. The bathroom was small but the kitchen was much easier. I just wanted bench space in the kitchen, something I never had.

Along the journey I found all staff/contractors were very reliable, easy to work with, workmanship first class with one “tradie” coming into the bathroom and saying to another “tradie” this bathroom has the WOW factor. I did not have to worry.

Many special thanks to all Garrett, Kate, Jarrod and the many others who wandered in and out of my home during the renovations. Back enjoying my cooking and entertainment. Living in my dream bathroom and kitchen.

Dorothy

We are delighted with our recent kitchen, bathroom and laundry renovation.

It took us several years to find the right people to work with – someone who would listen and was prepared to think outside the box.

Both Karen and Garrett excelled in taking the time to understand what we were trying to achieve and were able to turn our ideas of recreating our 1940s kitchen and bathroom into reality. Nothing was ever too much trouble (even when we knew it was!). Our communication with Garrett was always professional and prompt and on the few occasions when we had minor issues, they were always dealt with immediately and without drama. Karen worked tirelessly to ensure that the design was exactly what we wanted and provided the advice and flexibility that was crucial to the end result.

All the trades people who worked on our job were punctual, courteous and professional. We were very pleased with the quality of the finished work. Thanks to Glen the carpenter, Fred the cabinet maker and to the tilers, electricians and plumber who made it all happen.

We have had nothing but high praise for our reno – everyone loves the curves! The kitchen is a dream to work in and we look forward to enjoying our house for many years to come.

Alyson

Dear Garrett & Staff

I would like to thank you all for the splendid job you have done with my en-suite and kitchen this past year.

From the start when I walked in with nothing but a wish list for the en-suite I found that Karen in particular was very understanding in what I wanted and her ideas meshed wonderfully with mine. It now feels like a bathroom that is found in an exclusive hotel. Because of how the en-suite finished, I then decided to go ahead with the kitchen.

This was a little bit harder as I only had two ideas that the cupboards be higher than they were originally and I wanted them in a high gloss finish that didn’t have seams. I had no idea except for this of what I wanted in a new kitchen. Yet, Karen came up with the perfect plan. The plan that was decided on is working extremely well and I couldn’t be happier with the finish of the cupboards, the stone benchtops and the island bench, love the island bench. Everything had jelled well. I have had some wonderful comments about my kitchen including on how much larger it looks which is amazing.

I would have no problems recommending your company to anyone looking forward to doing renovations; in fact, I have already given one of Karen’s business cards to a friend who was looking for someone to do their kitchen. I don’t know if she has contacted you but I hope that she does as she will not be disappointed in your work.

Sandra

Thank you for the recent renovation work in our kitchen and bathroom. Your team of workers were a pleasure to have around the house and were meticulous in all respects. Everyone showed pride in their work and always left the house tidy when they left. We are most pleased with the result.

Martin & Anne

I am writing to express my appreciated for the great kitchen you designed and your staff installed for me.

Never in my wildest dreams did I expect such a great ‘big’ kitchen. If I had my time over again regarding the design there is absolutely nothing I would change.

My special thanks to the trade team on their excellent workmanship and attention to detail; they’re great guys. With people like this working with you, you can only succeed.

Thanks again Garrett, I’m wrapped!

Geraldine

Just a note to let you know how pleased we are with the work you have done on our bathroom and kitchen. I didn’t think they could ever look as good as they do.

All of the workmen who came into the house were very courteous and did an excellent job and made sure everything was cleaned up before they went home for the day.

I have no hesitation in recommending Better Bathrooms & Kitchens to anyone. We are extremely pleased with the result.

Peter & Annette

This is the third renovation project that we have done with Garrett and the BBK team.  The fact that we have gone back to this team on the basis of quality of work and price is a testament to their professionalism at every stage, from initial scoping and design discussion through commissioning and execution, to the completed works.  Every step has been characterised by attention to detail, the tasteful selection of materials, fittings and fixtures, and the engagement of trustworthy high-quality tradespeople.

We highly recommend the BBK team to anyone wanting to achieve tasteful, cost-effective and beautiful renovations that will be aligned with modern trends, well into the longer term.  Garrett and his team are a delight to work with and we command them further punctuality, speed of execution of works and a thoroughly commercial approach to the project management of our renovation.

Chris & Gwen

Hi Garrett. We have finally come to the end of our renovation journey and I wanted to tell you how thrilled we are with the results. I have always loved this house but now it is perfect.

The standard of work has been exceptional and we were very happy with the steps taken by correct any problems. With the lockdown I have spent a lot of time here and I have enjoyed every minute of keeping it clean. I would be delighted to recommend your company to anyone.

Heather

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